Reference

durian188 Terms & Conditions

Our Terms & Conditions set the rules for opening, using and closing your durian188 account, including wallet checks, device access and policy changes.

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TERMS SUPPORT

Get Help With Policy Questions

A clear support route helps when a Terms & Conditions question affects your account, wallet record or access request. Tell us which clause concerns you and include the account detail or payment reference involved, without sending a password or one-time code. We can then direct the request to the right account, payment or security check. Our support path also helps you understand whether a policy applies to your device session or Indonesian region.

Team online

Account wording

Ask our account support desk to explain an account clause, phone verification step or access decision. Include your account identifier and the section title you are asking about, so we can respond to the exact Terms & Conditions point rather than giving a general platform reply.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and displayed status. We use that record to connect your question with the relevant account term and can ask for a receipt when a transaction needs checking.

Access concerns

If access stops after a phone or device change, contact support before creating another account. We can check the session, verification state and applicable policy wording. Eligibility still depends on local law, so our reply will explain the relevant access condition rather than promise entry.

DATA AND ACCESS

How We Apply These Terms

The policy is easier to follow when you know how we handle account information in practice.

Account details

We use the account information you submit to maintain the account path and complete phone verification. Keep your contact details current, because a mismatch can delay an access check or make it harder for support to connect your request with the correct account record.

Cookies

Cookies can keep a browser session connected while you move from login to the lobby. If you clear them, change browser settings or switch devices, you may need to authenticate again. The Terms & Conditions apply whether you use a phone browser, tablet or desktop.

Session security

We may end a session when account activity looks inconsistent with the device path or verification state. Do not share passwords or one-time codes. If a security interruption blocks access, contact support from the account path and describe the device change.

Payment evidence

A DANA, OVO, GoPay or QRIS reference can help us match a wallet event to your account. Bank transfer and virtual account records may require the receipt or reference shown by your bank. We use those details for the specific status question you submit.

Retention requests

We retain account and transaction records for the period needed to operate the account, resolve disputes and apply the Terms & Conditions. To ask what record is held, request a correction or ask about removal, send a clear written request through account support.

Policy changes

When wording changes, we place the current Terms & Conditions on this page and may ask you to acknowledge a material update at account access. Check the page before using the account after a change. If you disagree, contact support about closing or restricting access.

Terms & Conditions Questions Answered

These answers cover the policy questions most often raised before an account is opened or when an existing account changes device, wallet or access status. They do not replace the full Terms & Conditions. If your situation involves a specific payment reference, phone verification result or regional rule, contact our support desk with those details so we can address your account directly.

You can read the current Terms & Conditions on this page before opening an account and whenever you return to the site. We recommend checking the wording after a policy update, especially if your question concerns phone verification, device access, wallet records or account closure.

Yes. The Terms & Conditions cover account activity connected with DANA, QRIS and other displayed rails such as OVO, GoPay, bank transfer and virtual account. The available route and any account action depend on local law and the status shown in your account.

You must provide the requested account details and complete phone verification before account access is enabled. Keep the account information accurate and do not open another account to bypass a check. If verification stalls, contact support with the displayed message.

You may need to authenticate again after changing phones, browsers or network sessions. Our security checks can pause an unfamiliar device path, and the Terms & Conditions explain that access depends on local law. Contact support instead of creating another account for the new device.

Send account support a written request naming the detail you want corrected and the account identifier connected to it. Do not include a password or one-time code. We may ask for an account check before changing information, so the request reaches the correct record.

The current Terms & Conditions replace earlier wording when we publish an update. For a material change, we may ask you to acknowledge the new text at access. If you do not agree, contact support to ask about restricting or closing your account.

Contact our account support desk and identify the clause, account detail or payment reference involved. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account matters, include the displayed status and receipt reference so we can route the dispute to the correct check.

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