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Privacy Policy for Your durian188 Account

Your account details, wallet references and device activity are handled under the durian188 Privacy Policy, so you can understand what we collect before opening access to the lobby.

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durian188 Privacy Policy for Your durian188 Account
CONTACT ROUTES

Privacy Help Beside Your Account

A privacy question should not require you to search through the lobby. We keep the support route close to account and cashier areas so you can ask about a data record, a cookie choice, or a payment reference in context. Include the phone number linked to your account and the date of the issue, but never send a password or full wallet credential. Our team can explain the next step for a correction, access request, or security concern.

Team online

Account privacy request

Use the support route linked from your account area when you want to ask what personal details we hold or request a correction. Include your account phone number and the relevant date so we can locate the right record without asking for your password.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, contact us through the cashier-linked support path. Share the transaction reference and amount shown in your own receipt, while keeping wallet passwords, PINs and full authentication codes private.

Security concern

For an unexpected sign-in, changed phone detail or unusual device prompt, tell us through the account support channel before trying repeated access. We may ask you to complete an account check, then record the request so our team can follow the security trail.

DATA PRACTICE

What We Do With Your Account Data

We keep this Privacy Policy practical by connecting each data practice to an account action you can recognise.

Data collection

We collect details you provide during account creation and phone verification, plus activity linked to sign-in, support and payment status. This lets us connect a DANA or QRIS reference to the correct account without treating unrelated wallet details as yours.

Cookie controls

Cookies help keep your session active and remember selected access settings on your browser. You can review browser cookie controls or clear stored data from your device settings, although clearing them may require you to complete phone verification again.

Account security

We use phone verification, sign-in records and device signals to spot unusual access. If you move from mobile to desktop, a new check may appear. Never share your password, wallet PIN or one-time authentication code with support.

Record retention

We retain account, support and transaction records for as long as needed for the stated service purpose, security checks and applicable legal duties. When a record is no longer needed, our handling follows deletion or anonymisation procedures appropriate to that record.

Your requests

You may ask us to access, correct or clarify personal data connected with your account. Send the request through the account support route and identify the relevant phone number; we confirm ownership before discussing records or making a change.

Policy contact

Questions about this Privacy Policy go through our account support path, including concerns about cookies, device activity or wallet references. We explain the applicable next step in plain English and may request additional details when identity or legal limits apply.

Privacy Policy Questions About durian188

These answers address the points you may check before opening an account or contacting support about personal data. We focus on the records connected with phone verification, device access, cookies and Indonesian payment references. If your request concerns a specific account event, use the support route beside the account area and include the date or reference needed to locate it.

It covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains your options for access, correction and policy questions.

Your phone number supports account creation and verification before account access. It also helps us connect a privacy request or payment-status question to the correct account. We will not ask you to send a password, wallet PIN or one-time code in support.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. These details help us trace a cashier question without requesting your private wallet credentials.

Use the support route linked from your account area and state whether you want access, correction or clarification. Include your account phone number and relevant date. We confirm account ownership first, then explain what we can provide or change.

Cookies help maintain your session and remember access settings on the browser you use. You can clear or restrict them through browser controls. After clearing cookies, you may need to sign in again and complete phone verification before account access.

We keep records for the service purpose, security checks and legal duties that apply to the account or transaction. The retention period can differ by record type. When continued storage is not needed, we follow deletion or anonymisation procedures.

Access depends on local law and the eligibility rules that apply to your location. If local requirements prevent access or require an additional check, we may limit account activity. Contact support for a policy explanation without sharing sensitive wallet credentials.

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